I was at a conference this past week. It was for my job, and so one of my co-workers went with me. I really wasn’t looking forward to her coming along. She isn’t exactly my favorite person to work with. Nonetheless she went. The conference itself was fine and I learned a good amount. Met several people and made some good contacts.
HOWEVER, when it came time for dinner…it became another story. I have never been so embarrassed by someone while at a restaurant. I thought I went to dinner with an adult. Little did I know, I did not. I have never seen anybody who was older than 12 kick their feet whilst sitting, and bounce in her seat while eating her food. I couldn’t believe it. Literally bouncing in place. This is not the normal behavior of a 40 year old, is it? I can’t imagine it is.
The waitress brought out drinks to the table. Co-worker ordered water and literally drank it in two minutes. The restaurant was busy and I don’t know any waitress that’s going to come back in that short of a time to see if you need a refill. So, to me if it was me I would just be patient and wait. I mean I drank the glass of water so I shouldn’t need more that quickly, right? Wrong. It was the end of the world. She was looking around asking me where the waitress was and she was out of water and needed more. It made me cringe because I knew what was coming next. As another waitress walked by she stopped her and said, “I don’t know where our waitress is, but I need more water.” Which of course the our original waitress came a minute later to ask if we were alright. Instead of just saying yes, I heard, “I asked another waitress to get me some water, because you hadn’t been by to refill my glass.”
Perhaps, to some of you it would be fine to do that. She’s just pointing out that she was not being served as she should have been. You’re entitled to your opinion that is fine. I would like to remind you that the glass of water was drained within two minutes of it being set down. Also, the restaurant was busy being that it was the dinner rush. Now, besides that, why did she have to indicate to the waitress that she flagged down that our waitress was MIA? Then, why did she have to tell our waitress that she had another waitress get her refill because she hadn’t been back? To me that is rude. She had already decided the service was bad before it had really begun.
Working in the service industry is not an easy job. Ask anybody that has done it and they will tell you that it can be one of the worst jobs. Not only can it be incredibly busy, but you have people that are rude as well. If something is not right, then politely ask the waiter or waitress to correct what is wrong. It’s people who are not understanding that make working in that industry so bad. If you can’t be polite and understanding then just stay home. You are going to get your blood pressure up, and probably ruin somebody’s day. When you go to a restaurant it should be understood that you are not the only table that the waiter/waitress has to deal with. Many times they are waiting on many tables at once. They have to remember which one they need to help next, what the requests were for each table. It’s not an easy job and they don’t need people that it would seem to be their mission to be a nuisance.
I was terribly embarrassed by my co-workers behavior. I tipped the waitress generously and apologized as I left. That was not the only instance of stupidity that night and it certainly wasn’t the last for the few days that we were at the conference.
I suppose that may seem small to most, but I believe it is a part of a larger problem that we have today. If people could just be a little more respectful and understanding we would be better off. Often time’s your problem isn’t the fault of the person you are yelling at. If you have a problem remember that generally the customer service person is only trying to help you to the best of their ability. For some reason people think you have to yell to get what you want. I will say, personally, if you begin yelling at me or become rude I’m less likely to help you. You have probably just sealed your own fate. Most times I will let it slide for the first little bit while you explain the problem, but if you keep harping on it after I have told you the solution, then I am not going to help you in the same manner. I may even hang up, or walk away depending how far it goes.
Well surely that is enough griping for today. If it’s not I could certainly keep going.